Shipping Protection

Instructions for this product are in the description above and in the printed guide inside the package.

Every Soneca order ships with a tracking number. As soon as your package ships, you'll receive the tracking code by email.

Delivery times

Processing: up to 3 business days after payment is confirmed.

Delivery: 5 to 8 business days, depending on your country.

Free shipping on every order, worldwide.

How to track

Copy the code from your email and paste it on the carrier's website shown in the message. If it doesn't show up yet, wait up to 24 hours: the first update can take a little while.

Didn't get your tracking code?

Check your spam folder. If it's not there, email contact@usesoneca.com with your order number and we'll resend it right away.

You have 30 nights to try any Soneca product at home. If you don't notice a difference in your sleep, we refund 100% of the price. No difficult questions, no hassle.

How it works

1. Use it for up to 30 nights. The count starts the day your order is delivered. Products for continuous use, like tapes, need a few days of adjustment, which is why we give you a whole month.

2. Not happy? Talk to us. Email contact@usesoneca.com with your order number and the reason. We reply within 1 business day.

3. Full refund. We refund the full amount to the original payment method within 5 business days after confirmation.

Simple rules

The guarantee covers one unit of each product per customer. For kits, it covers the whole kit. Products with manufacturing defects are replaced at no cost. In addition, customers in the EU always have the 14-day right of withdrawal, counted from delivery.

We can only offer this because we believe in our products. Most people forget the guarantee even exists: they just start sleeping better.